💡 Tip: Would you rather not spend too much time creating good questions and answers? Then try Aiden AI for creating your new product finder. Read how that works HERE.
In Brief
1. Go to Conversation.
2. Click on the"Add question" button.
3. Fill in the fields on the right with your text👇.
💡 Good to know: make sure only one user is working in Conversation at a time.
Add a question
1. Under Question, enter a question you want to ask your customers.
2. Add a Label that helps to quickly identify your question. Good to know: your customers will not see this question label in the final product finder. It will only be displayed within Aiden. This way you can easily recognize questions, for example while matching your products to answers in Matching.
4. If necessary, add more information at Help text. This can help clarify the question for your customers. Besides text, you can also clarify your question with an image or video! Want to know more? Read: Add images or video to your questions and answers.
5. Now choose the question type so that customers know how to answer. In this example, we'll choose Single answer, the single-answer question type.
💡 Good to know: you can choose from several question types!
Single answer
Customers can select only one answer.
Multiple answers
Customers can select multiple answers.
Numerical
Customers can enter a number.
Drilldown
Customers can answer multiple questions at once. Want to know more? Read: Drill-down question.
Add answers
1. Click on theAnswers tab at the top right. Create your answers here.
2. For each answer, you can fill in the following fields:
Info text - Customers will see the additional information below the answer.
Custom answer label - Instead of the literal answer, a custom label is shown in the advice near the checkmarks and crosses. This is especially useful for "yes-or-no" questions and questions with very long answers, such as the example below. Read more about custom answer labels.
3. To add an answer, click on the'+ Add answer' button. Removing an answer is done via the menu behind each answer.
4. Keep adding additional questions and answers until you are sure you are getting the right input from your clients. You'll need this to give good advice.
5. Create a logical order in your conversation by dragging questions in the overview to the desired place.
6. Would you like to brighten or clarify the answers with images? Read more about: Add images to answers.
7. Click the Preview button to view the result:
Add a 'no preference' response
If you suspect that the answers given are not relevant to every customer you can add a "no preference" answer .
When a customer chooses this answer, any previously given answers are automatically unchecked.
1. Click on a question and go to the Answers tab at the top right.
2. You need more than one other answer to your question to be able to add a "no preference" answer.
3. Click on 'Add a no preference answer'.
4. Enter your own text here. For example "Doesn't matter to me", "Don't know" or "No special wishes".